Refund policy

At DKC SKIN, we take pride in providing high-quality skincare products. Please note that we do not offer refunds or accept returns under any circumstances. We are committed to ensuring customer satisfaction through store vouchers or product replacements for damaged goods.

Policy Overview

- Refunds: Not available.
- Returns: Not accepted for any reason.
- Store vouchers or replacements: Provided for damaged goods only, upon approval.

Damaged Goods

**Eligibility:**
- Claims for damaged goods must include clear photo evidence of the damage.
- Requests must be submitted within 7 days of receiving the order.

**Process**:

1. Contact us at (dkcskin20@gmail.com), with your order number and photos of the damaged product.
2. Once approved, you will receive either a replacement product or a store voucher equal to the purchase value of the damaged item.
3. Customers are responsible for any return shipping costs, if applicable.

Contact Us

If you have any questions or need assistance with a damaged product, please reach out to us at dkcskin20@gmail.com.

We’re here to help!